Great Clips shares tips for running a franchise by OPEN forum
Chairman of the Board Ray Barton and former CEO (now Vice Chair) Rhoda Olsen talk about keys to being successful business owners and the roles stylists, technology and apologies play in the Great Clips business.
With more than 4,000 locations, Great Clips is the hair salon franchise best known for its no-frills and budget-friendly haircuts. It’s also a hugely successful business that makes more than one billion dollars in revenue. What’s their key to success? We talk with siblings Ray Barton and Rhoda Olsen, who discuss the importance of their team members, how technology only gets you so far and why you need to admit your mistakes.