When "great" is part of your name, delivering a great customer experience isn’t just expected—it’s essential. Great Clips franchisees understand this and ensure their hair salon teams are committed to delivering excellent service to every customer.
We asked several franchisees what delivering a great customer experience means to them as an owner of a walk-in hair salon. Here’s what husband-and-wife business partners and Great Clips franchisees Sarah and Scott Floy had to say.
SARAH & SCOTT FLOY, Great Clips franchisees since 2013, own 10 salons in the Chicago market.
“A big part of the customer experience happens right when they first walk through the door. That’s one reason we recently updated our salons to the new “Greenlight” Great Clips design because it’s clean, orderly, and welcoming to our customers—and our stylists love it, too. We’ve had nothing but positive feedback from everyone.
We’ve invested countless hours and our life savings into our brand and business, and we want to be proud of how it’s presented to staff and customers.
When interviewing candidates, we’ve had stylists choose us because of how clean and organized our salons look compared to our competition. And customers and fellow franchisees comment that some of our salons are the cleanest and best-looking hair salons they’ve been in.
It’s tough to quantify the impact, but we’re confident having a modern-looking salon is key to delivering a great customer and employee experience.”
Thank you, Sarah and Scott! Your commitment to giving both your customers and your employees a great experience inside the salon has clearly contributed to your successful franchise business.
If you’d like to know more about being a Great Clips franchisee and how the team at the corporate office would support you as you build a hair salon franchise, give me a call! I’d love to talk with you.
Beth Nilssen
Director of Franchise Development | Great Clips, Inc.
800-947-1143 | [email protected]